Services
iMPROve Health offers two kinds of primary services: Quality Improvement and Review Services.
Healthcare quality improvement drives rapid, large-scale change that puts patients first, contributes to better care, improves population health, and lowers costs. Our work includes Medicare quality-improvement initiatives as part of the Superior Health Quality Alliance, along with efforts to battle cancer, diabetes, hypertension, and mental health.
For more than three decades, iMPROve Health’s review services team has been at the forefront of national efforts to make healthcare better. Our work is data-driven and delivered by experienced professionals. iMPROve Health’s review teams are recognized statewide and nationally as leaders in Independent Review, Independent Peer Review, Informal Dispute Resolution, and Independent Informal Dispute Resolution. We are also well known for our work on the State of Michigan Medicaid Fee-For-Service PACER and Long-Term Services and Support contract.
Our leadership and experience, including more than 400 highly qualified clinical reviewers, give our clients unparalleled access to impartial, leading-edge resources and solutions.
1984
Incorporated in the State of Michigan as the Michigan Peer Review Organization (MPRO), a 501(c)(3) non-profit entity, and commenced offering peer review and quality improvement services in Michigan.
1988
Expanded services to include utilization review and independent review for third-party payers.
1990
Designated by the Centers for Medicare and Medicaid Services (CMS) as a Quality Improvement Organization (QIO).
1997
Began offering Informal Dispute Resolution (IDR) services for various states and long-term care facilities.
2002
Became accredited by URAC as an Independent Review Organization (IRO).
2009
Began providing external appeal reviews for state government contracts.
2012
Began offering Independent Informal Dispute Resolution (IIDR) services for various states and long-term care facilities.
2014
Partnered with QIOs in Minnesota and Wisconsin to establish the Lake Superior Quality Innovation Network (QIN).
2019
Became a partner in the Superior Health Quality Alliance QIN-QIO, a joint venture comprising eight organizations across Illinois, Michigan, Minnesota, and Wisconsin, to collaborate on quality improvement initiatives with CMS.
2022
Became a fully remote organization providing our services nationally across the healthcare continuum.
Rebranded the organization from MPRO to iMPROve Health.
Achieved recognition from CMS as a certified Independent Dispute Resolution Entity (IDRE) under the federal IDR process (No Surprises Act).
2024
Celebrated our 40th anniversary.
2025
Secured trademark protection for the iMPROve Health™ name.
