The Department of Health and Human Services, the Department of Labor, and the Department of the Treasury have certified iMPROve Health to serve as a certified independent dispute resolution (IDR) entity in the Federal IDR process between out-of-network providers, facilities, or providers of air ambulance services and group health plans, health insurance issuers in the group and individual market, or Federal Employees Health Benefits (FEHB) Carriers.
If an out-of-network provider, facility, or provider of air ambulance services and a health plan, issuer, or FEHB carrier can’t agree on the payment amount for an out-of-network item or service provided on or after January 1, 2022, that is covered by the No Surprises Act, as a certified IDR entity, we can be selected to determine the payment amount.
To learn more about the No Surprises Act, or for more information regarding any of its provisions, visit the Centers for Medicare & Medicaid Services. If you have any questions related specifically to the Federal IDR process, or to initiate a dispute, contact the official CMS IDR email: FederalIDRQuestions@cms.hhs.gov.
You may choose iMPROve Health (IDREApp-151) as your IDR entity from this list of entities starting November 7, 2022.
For iMPROve Health general IDRE questions, please email FederalIDRE@improve.health.
For IDR payment/refund questions, please email IDREAccounting@improve.health.
